Hello I am Tom
Currently leading user experience at British Gas for over 8 million energy customers during an unprecedented energy crisis. Reshaping user experience at British Gas and building a 40 strong design community including Researchers, Product and Service Designers.
Although I am very happy solving big problems and designing incredible user experiences recently I have enjoyed design leadership. I put my 14 years of design experience to effectively communicate with business and as a designer I know how to grow awesome, happy design communities that are customer obsessed.
I’m an effective communicator, capable of rationalising user experience decisions and articulating the return on investment, transitioning organisations from confused and struggling to truly user centred.
My Design Values
Get it done.
I am truly agile! I get stuck in, workshops, design sprints and much more. I have an arsenal of tools to get products and services to customers, important to organisations and teams.
Find the need.
Too often I see clients ask for what they want without knowing what customers needs are. I use design thinking and problem framing techniques to help understand the need.
Speed.
I like to fail, scratch that. Learn. Analyse. Iterate. Quickly. I enjoy nothing more than seeing results, more so than the client, I live for that.
Inclusive.
About 15% of the world's population lives with some form of disability. Do you really want to make your business inaccessible to such a huge market share?
Collective.
We can’t all be specialist in everything and that is why as a collective, we’re stronger. I collaborate with teams pooling our resources and skills to deliver better services.,
Data driven.
I strike the balance between Quantifiable data and Qualitative. (It’s my websites name after all!) Too often business leverage neither or bias towards one. For a clear picture you need a healthy balance.
What People Are Saying.
“Our client had nothing but praise and Tom was responsible for the genuine and overwhelmingly positive relationship he had built over his time on the account.”
— Nicolas Bariatti (Business Analyst, Capgemini)
“He really cares about the details but doesn't lose track of the bigger picture. Using his own knowledge and user research Tom looks to improve the experiences he's working on. Making things better for the user and giving a more enjoyable experience.”
— Chris Mount (Head of Design, Three)
“Tom is a talented designer, excellent communicator, dependable team-mate, solid leader, decent foosball player, lustrous beard owner and all-round nice guy. Honestly, it would be annoying if he wasn't also an absolute breeze to work with.”